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To start the return process for your order, please enter your email address or phone number and the order number below.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with a returns label once the return request is approved. If used with oils, your return will not be validated and could be returned to you if found to have been used with oils.
  • We use Collect+ and Hermes for all returns.

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original, sellable condition
  • In the original packaging and not damaged, unless faulty
  • Not used with oils at all
  • Please email for faulty items before requesting a return

You can find our full policy on our 'Refunds Policy' page.

 

Are there any charges for return?

  • Original shipping charges are non-refundable
  • Returns are free for faulty items
  • Returns for any other reason are charged at £3.99. Creating a returns label is free, we simply deduct £3.99 for your refund.
  • You are responsible for the charges of the return shipping if the item is not faulty

 

 How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.
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