• Over 5000+ happy customers! FREE UK Shipping Nationwide!

Frequently Asked Questions

Who is BAREAIR?

Welcome to BAREAIR.! We're very happy to have you browsing our collection of humidifiers, and we figured some of you might be curious as to who the team behind this whole operation is!

We're a small group of passionate entrepreneurs based in London who have all first hand struggled with the awful feeling of waking up in the morning after what was supposed to be a long night of relaxing sleep. We bonded over how there weren't any great humidifiers on the market that fit in with our household needs. Everything was either too ugly, too expensive, or frankly, too poor quality.

We decided that if no one was going to champion a great product, we would redirect our frustration as customers into a passion for BAREAIR.! We've gone through an extensive design and curation process to put together our collection of modern, affordable, and functional humidifiers.

So, the rest is history. He we are, and we are very proud to present you our beautifully designed collection of humidifiers. Feel free to reach out to us with any additional questions, concerns, or suggestions.

Thanks for stopping by, and we hope you have a great time meeting our family of humidifiers!

What Shipping Methods are Available?

We ship worldwide for free.

We are UK based but run a global operation. We ship from our warehouses in Europe, Asia, and USA.

We supply fully tracked shipping on all orders. Please click here to track.

Shipping Cost

All orders are free to ship worldwide! No joke, anywhere in the world, we pay the cost. Free for you, always.

Express Shipping costs

£7.99 UK Nationwide. It is £12 anywhere else in the world. This option is currently unavailable.

Shipping Times

I wish we could supply next day shipping, but with the current demand we are not able to do this. We've done our best to source the best carrier partnerships to minimise shipping times.

A good baseline to expect is 7-12 business days shipping on standard orders.

Express Shipping is 7 days worldwide. This option is currently unavailable

Specific shipping times can however vary depending on location, and customs processing speeds.

Please feel free to get in touch if 12 working days have passed and your are still yet to receive your order.

Changing Details

We try to fulfil all orders within 12 hours of purchase, so the likelihood is that we are able to change any details within 12 hours of purchase. Anything after this, please be aware we will have shipped out your order and so any amendments will not be able to be honoured and the Refund Policy will apply.

Please be understanding and patient - there's not much we can do after we've shipped your order out. We understand how frustrating it can be having to wait to receive a package (trust us, we've all been there), so hang in there and reach out if you have any questions.All orders come with a tracking number that can be found in your order portal.

*Note: Our current shipping estimates are a bit delayed to between 7-16 business days due to increased variability in customs processing times and the prioritisation of essential goods with the Coronavirus outbreak. Rest assured that packages cannot transmit or carry the virus.*

Troubleshooting

Our full instruction guide can be found here.

1. Can we use essential oils?

Of course! Essential oils are available on our 'Accessories' page. If you are not using our oils, then you must use only 'water-soluble' oils otherwise your warranty will be invalidated. We highly recommend using our ones supplied.

Please note, the Riley and Isla must not be used with essential oils.

2. It seems like my product has power because the lights are on, but no mist is being produced?

BAREAIR. Riley: The most common and easy fix is that you are probably plugging the USB cord into the wrong power slot. Plug your power into the port that is directly behind the ON/OFF buttons on the humidifier itself. The lower slot on the docking station is to charge the night light and power the negative ion purifier.

BAREAIR. Ava: We program every Mini to turn on only after the cotton filters are sufficiently damp, and the battery is fully charged!

We rarely receive any troubleshooting inquiries on our other products because they tend to be simpler - feel free to reach out to us via email on our contact page, and we'll get back to you real quick!

3. My product isn't turning on?

The general rule of thumb is to check the power source, cotton filter dampness, and water level. Make sure you have sufficient power. If your product is not wireless, make sure to plug it into a constant DC5V power source, and give it some time to charge up if it is wireless. Feel free to give your cotton filter a check by removing the plastic tubing around it and "resetting" it's position - sometimes this is all it takes to kick-start things. Make sure you don't overfill the water tanks. As a safety precaution, we program our products to not produce mist if any of the previous things are not in alignment.

Always feel free to contact us, and we'll help you sort your problems out ASAP!

Returns

Your 100% satisfaction is important for us and so we hope that you will not have to return your purchase. However, if something isn't right, then please see below:

We offer a 30-days Return & Exchange Policy:

If a product gets damaged or was faulty upon a delivery, our policy covers a full refund or expedited exchange. Just send us a photo / video (whichever makes more sense) of the issue. Do NOT use the product! You'd be surprised how many people request a refund after using their product - there's really no way for us to verify the authenticity of a complaint if the product has been used already.

Timing: we have a 30-days Return & Exchange Policy, since the day the item was received. The return must reach our warehouse within 30 days of the order arriving to qualify for a refund. No return can be processed between the time of 12 hours after placement of the order (address, name changes, cancellation etc, see below) and before it has arrived to the customer. Returns must be returned to our warehouse in a condition ready for resale before a refund can be issued. Of course, this does not apply to faulty products. No refund will be issued without the item, whether faulty or not, being returned to our warehouse. There are no exceptions to this.

We cannot offer refunds for shipping times or if you simply change your mind on your purchase. We can cancel an order up to 12 hours after it being placed but after that time, the purchase is final and made.

For returns, please email info@bareairhumidifiers.com with the subject 'Returns' and include your order number, name and the reason for the return.

We will provide you with instructions where to send returned goods. Customers must get a proof of postage when returning goods to avoid "lost package" situations.

Please note that customers are responsible for shipping costs of returned items, unless faulty.

When the returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund. We have a specific team of experts that investigate each case for both quality control and verification purposes. Note - if you have used essential oils other than the ones sold on our website, our refund policy does not apply.

If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. Please do not demand an immediate refund just because you do not want to wait - we're a relatively small team running a global operation and we have to go through our proper protocol to confirm each refund. The payment processing is out of our control but we will of course issue it as soon as we can once the refund is verified - often the same day it is received back to us. Trust us, we hate the refund/returns process just as much as customers do, so we're definitely doing our best to provide the highest product quality and experience the first time around.

*COVID-19 UPDATE: We have been selling out of stock extremely fast. Any returns processed from 15th March 2020 onwards will have to be shipped to our warehouse in Milton Keynes - please contact us!*

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